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In the digital age, understanding and engaging with customers is not just a goal—it’s a necessity. The ActiveInsights Customer Intelligence Suite is an innovative collection of tools designed to transform the way businesses interact with their customers. Powered by artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and advanced analytics, our suite provides unparalleled insights that drive real business outcomes.
Centralized intelligence and deeper customer insights
The ActiveInsights Customer Intelligence Suite is your gateway to mastering customer engagement through data-driven insights. With our three core modules, each aspect of customer intelligence is addressed, ensuring that no part of your customers’ voices goes unheard.
Hyperlocal intelligence module
Dive deep into location-based analytics with real-time data from Google Maps and Google Reviews, allowing you to tailor your strategies to perfectly fit local demands.
Customer sentiment module
Decode and leverage the voice of your customer by analyzing sentiments across multiple platforms with our sophisticated generative AI technology.
Customer intelligence hub
Integrate and visualize all your customer data through an intuitive, easy-to-navigate dashboard that simplifies complex data sets into actionable insights.
Granular customer insights that power your business
Customer intelligence transcends the realm of mere graphs, charts, and dashboards—it’s about weaving a coherent, actionable narrative from the myriad threads of consumer data. ActiveInsights empowers brands to not only access and analyze information from a multitude of sources but to distill this complex data into a clear, user-friendly, and action-ready story that drives real change and meaningful engagement.
Actionable customer insights
Strategic product development
Utilize customer feedback to identify new market opportunities and guide product, service, or menu item development.
Data-driven decision making
Make more informed decisions and respond quickly to shifting trends with comprehensive customer analytics and competitive benchmarking.
Optimized operations and resources
Identify patterns and trends that help increase efficiency, reduce costs, allocate resources effectively, and improve service delivery.
Enhanced customer experience
Use detailed customer insights to segment customers, personalize experiences, improve experiences, and boost loyalty.
World’s largest QSR improves customer satisfaction with ActiveInsights
A leading restaurant chain needed a robust, scalable voice of custom solution to collect, analyze and act on over 95,000 daily customer comments.
Wavicle partnered with this leading QSR to help them capture all of their customer data, analyze it, and provide insights in near real-time that allowed them to boost customer engagement and experiences.
Launch your customer insights journey
Whether you’re looking to enhance customer satisfaction, increase retention, or boost your competitive edge, the ActiveInsights Customer Intelligence Suite provides the tools you need to succeed. Are you ready to dive deeper?