Understand Customer Sentiment to Boost Engagement and Revenue

Deriving actionable insights from customer feedback is essential for refining your offerings, improving customer experiences, and ultimately maximizing revenue. Wavicle’s customer sentiment solution, part of the ActiveInsights Customer Intelligence Suite, offers a powerful way to do just that.

The customer sentiment solution goes beyond basic sentiment analysis by using generative AI to break down reviews into individual components, link them to user-defined topics, and identify specific associated products or menu items. This granular analysis helps you understand what customers want, enabling informed decision-making and enhancing experiences. Reach out to our team today to learn more.

Leverage customer reviews to drive growth

Wavicle’s customer sentiment tool is powered by gen AI, enabling businesses to uncover valuable insights into customer behavior and preferences. By identifying patterns in customer reviews, you can refine your strategies, enhance engagement, and grow your organization.

Segment customers into new, loyal, or occasional groups and tailor engagement strategies.

Assess customer feedback to identify positive and negative employee interactions, including specific employees or roles.

Analyze customer journeys and track instances where purchases begin online and conclude in-store.

Explore customer preferences and analyze the timing of visits for deeper insights into customer wants and operational needs.

Enhance customer experiences with ActiveInsights

Explore other tools in the ActiveInsights Customer Intelligence Suite to enhance your customer engagement and deepen loyalty.

Tailor strategies for local demands

Wavicle’s hyperlocal intelligence solution uses Google Maps and Google Reviews data to provide granular, location-specific insights.

Overlay Link

Integrate and visualize customer data

Wavicle’s customer intelligence hub delivers actionable insights into your customers and their needs.

Overlay Link

Resources

guide

How do you transform unstructured data into customer insights?

Read

blog

Revolutionizing your customer experience measurement with AI and hyperlocal competitive intelligence

Read

case study

For McDonald’s, improving customer satisfaction begins with superior text analytics

Read

blog

Listening to the voice of the customer: A key to restaurant success

Read

Turn feedback into opportunities for growth

Activate our customer sentiment module now to convert feedback into impactful insights that drive results.

Let's get started